Refund policy

Return and Refund Policy (updated July 2026)

The 60-Day Peace of Mind Promise

Every Vantamo purchase is backed by our 60-Day Peace of Mind Promise: if you don't feel safer with your product than without it, we'll refund your order in full. You have 60 days from the day your order is delivered. Products may be opened and used — that's what they're for — and "it just wasn't for me" is a perfectly good reason. This applies to all products, including sale items.

Returns

To start a return, email support@vantamo.com with your order number. We'll reply with simple instructions and the best return location for you — we route each return to the nearest of our return centers, which makes shipping faster and cheaper on your side. Please wait for our reply before shipping anything back — returns sent without confirmation may be delayed. For returns over $75, we recommend a trackable shipping service.

Refunds

Once your return arrives, we process it within 5–7 business days. You'll receive an email when your return is received and another when your refund is issued. Refunds go to your original payment method in full — we do not deduct fees from your refund.

Late or missing refunds

If your refund hasn't appeared after we've confirmed it: check your bank account, then contact your card issuer — posting can take a few extra days on their side. If it still hasn't arrived, email support@vantamo.com and we'll chase it down.

Exchanges

Want a different color, size, or product instead of a refund? Just tell us when you email support and we'll arrange the exchange.

Gifts

If your Vantamo was a gift, you can choose an exchange or store credit for the value of the item instead of a refund to the buyer's payment method. We handle gift returns discreetly.

Return shipping

If the mistake is ours — a wrong, defective, or damaged item — we send a prepaid return label. Otherwise, you cover return postage; your refund itself is never reduced.

One claim per order, and fair use

The Peace of Mind Promise covers one claim per order. Orders that clearly abuse the policy (for example, bulk purchases returned after commercial use) may be declined at our discretion — in nine years, this has almost never come up.

Warranty

Separate from this policy, all Vantamo products carry a minimum 6-month limited warranty when registered, with longer terms on many products (see each product page). Warranty claims are handled at support@vantamo.com.

Questions?

Email support@vantamo.com. We're not happy until you're safe and satisfied.